Privacy Policy

This Privacy Policy outlines the manner in which Fairobuy ecommerce private Limited and its affiliated entities (referred to collectively as "Fairobuy," "we," "our," or "us") gather, utilize, share, or otherwise manage your personal information on the fairobuy website www.fairobuy.com, its mobile application, and m-site (hereinafter collectively referred to as the "Platform").

By engaging with this Platform, sharing your information, or utilizing our products/services, you explicitly consent to adhere to the stipulations outlined in this Privacy Policy, the Terms of Use, and the pertinent terms and conditions associated with our services/products. Additionally, you agree to be governed by the laws of India, encompassing those related to data protection and privacy. Should you disagree with these terms, kindly refrain from using or accessing our Platform.

Gathering Your Information

During your interaction with our Platform, we gather and retain the information you furnish periodically. Typically, you can navigate the Platform without disclosing your identity or sharing personal details. However, once you furnish us with your personal information, your identity is no longer anonymous to us. We make an effort to specify mandatory and optional fields wherever feasible. Opting not to utilize a specific service, product, or feature on the Platform always remains an option if you choose not to disclose certain information.

We may gather personal data, including but not limited to email address, delivery address, name, phone number, and details of credit card/debit card or other payment instruments, when you establish an account, engage in transactions, or take part in events or contests. Your contact details are utilized to send you promotional offers tailored to your previous orders and expressed interests.

Should you opt to share messages on our message boards, engage in chat rooms, or utilize other message areas, or provide feedback on the Platform or our maintained social media handles, or use features like voice commands or virtual try-and-buy for shopping, the information you provide will be collected by us. We maintain this information for the purpose of dispute resolution, offering customer support, troubleshooting issues, and conducting internal research and analysis, all within the boundaries permitted by law.

Multi Vendors

Fairobuy has partnered with multi vendors on the platform that specialize in products from other brands and categories. When you utilize the services or products offered by these third parties through our platform, you can avail yourself of all benefits. However, it's important to note that Fairobuy is not responsible for the privacy practices of these third parties or the content of their privacy policies. We urge you to review their privacy policies and terms of use before making purchases from them.

Cookies

We may employ cookies or comparable technologies to gather specific information about your website usage each time you visit, browse, or interact with the website. A cookie refers to a data file that is placed on a computer or mobile device during its utilization for website visits. It's important to note that we do not authorize third parties to install cookies on your device.

Additionally, you have the ability to manage cookie usage on an individual browser level. However, be aware that disabling cookies may restrict your access to specific features or functionalities on our services. For detailed information on how to manage or delete cookies, visit http://www.allaboutcookies.org/.

Use of Demographic / Profile Data / Your Information

We utilize your personal information to fulfill product and service requests, offering opt-out options for marketing activities; support sellers and business partners in order handling, dispute resolution, and enhancing customer experience; safeguard against errors, fraud, and criminal activity; enforce terms and conditions; and as initially disclosed during information collection; with your consent, we may access SMS, instant messages, contacts, location, camera, photo gallery, and device information, as well as request PAN, GST Number, Government issued ID cards/number, and Know-Your-Customer (KYC) details for eligibility verification, issuing GST invoices, enhancing Platform experience, and providing access to products and services; demographic and profile data is collected for analysis, using IP addresses for server administration and user identification; optional surveys may be conducted for tailored content, with voluntary participation including voice data or video recordings.

Sharing of Personal Information

We may internally share personal information within the Fairobuy group of companies, affiliated entities, and related businesses, as well as with third parties, including Credit Bureaus. This sharing is done for the provision of products and services. These entities and affiliates, in turn, may share the information with their business partners and other third parties for necessary checks, specifically for credit underwriting purposes, delivering their products and services, and potential marketing unless you explicitly opt-out.

We may share your data with government authorities or other third parties if mandated by law or deemed reasonably necessary to safeguard the rights, property, and safety of others or ourselves.

How We Safeguard Personal Data

We implement suitable technical and organizational security measures designed to prevent accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use of the personal data you provide.

Links to Other Sites

The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.

Updates to the Websites Privacy Notice

Fairobuy retains the right to modify this Website Privacy Notice at any time. In the event of such changes, we will update the effective date, and these modifications will become effective upon posting. We recommend that you regularly review the Website Privacy Notice. Any revisions or alterations to the terms of this Privacy Policy will be published on our Site at www.fairobuy.com along with the date of the latest version. We encourage you to check back regularly, particularly before submitting any Personal Information on our Site, to stay informed about potential changes to this Privacy Policy.

Your Consent

By visiting our Platform or furnishing your information, you hereby give consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Platform as outlined in this Privacy Policy. If you disclose personal information about other individuals, you affirm that you have the authority to do so and to authorize us to use the information in accordance with this Privacy Policy.

While providing your personal information on the Platform or any partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties like Credit Bureaus) to contact you through SMS, instant messaging apps, call, and/or email for the purposes specified in this Privacy Policy.

Your Entitlements:

Under applicable law, you may possess rights that include accessing the personal data we process about you, correcting, erasing, or blocking such personal data, and objecting to specific data processing activities. To enact these rights, kindly submit a written request using the contact details provided below

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Mr.Pratheesh

Designation: Director

Address: Chulliyil house

Nandilkara p.o

Thrissur

Name: Jojish Jose

Designation: Director

Address: Punnakkal house

kanichar post, Kannur, Kerala

Customer Support

If you have inquiries, concerns, or complaints regarding the collection or use of your personal information under this Privacy Policy, please reach out to us at info@fairobuy.com. For assistance with any product and service-related queries or complaints, you can contact our customer support team through support@fairobuy.com.